Travel to Russia comes with lots of questions!!! Please click on the question and you will be taken to the answer below or just browse this section. If something is still not clear or if you have additional questions about your Russian trip, please contact us for help or contact your order manager.
We can send you a visa invitation (sometimes called a voucher) - the main document that you need to apply for a Russian visa. The invitation is needed when you submit your visa application forms to the Russian Consulate in your country. For the application forms, see the visa section of our site where you can download them and learn more about the process of applying. You can either mail in the forms to a Full Visa Service Company or visit the Consulate in person. We can issue the visa invitation during 1-2 working days. If you need your visa invitation urgently, we can issue and send it to you on the same day. We usually send scanned versions of the invitations by email but can also send them by fax. Sometimes, Consulates in certain countries require the original invitation. In this case, we can mail you the original by Federal Express or by a cheaper but slower service (via Finland) called West Post. Please check with the Consulate to know if you need the original. Postage is an extra charge. Along with the Russian Visa invitation, US citizens can use the following documents to receive their visa: Confirmation of a hotel reservation, a contract for the provision of tourist services, confirmation of reception of the tourist. The above mentioned documents shall have the register number from the Uniform Federal Register of the Tour Operators of the Russian Federal Tourism Agency and the seal of the host organization.
Please note, that all foreigners staying in Russia for more than 7 working days, excluding holidays and weekends, must have their Russian visas registered for the entire period of their stay. You must register on the day of your arrival or you may be required to pay fines or may experience trouble when leaving the country.
For Electronic tickets, customer must send a request for a refund of ticket at least 3 business days before the train departure date.
For Paper tickets, customer must send a request for a refund of ticket at least 5 business days before the train departure date. The physical, paper tickets must be in one of our company's offices (Moscow or Saint Petersburg) for a refund to be processed. Otherwise, the tickets will be non-refundable. Paper tickets on the routes China-Mongolia-China, Mongolia-Russia and China-Russia are 100% non-refundable.
All cancellations and refunds for tickets are subject to a fee equal to 30% of the ticket price but not lower than 20 USD per ticket.
Train tickets under 20 USD are non-refundable.
To receive reimbursement for tickets canceled at the train station customer must send a copy of the receipt to our company's email. Amount stated at the receipt will be refunded to the customer according to current RUB/USD or RUB/EUR exchange rate.
Because of the policies of the Russian Railroads, ticket sales for trains within Russia open 90 days before the trip, and ticket sales for international trains open 60 days before the trip. For certain countries the sales opening date may differ. In order to increase the likelihood of obtaining the tickets we suggest paying for the tickets in advance. We will then do our best to issue you your tickets on the sales opening date. In a very unlikely event, that train tickets are sold out in advance wholesale, we will help you obtain tickets on an alternative train or make you a full refund depending on what you request.
In case there is a change in price we will return the difference to you or may require that you pay more. In case you don't accept the new price we will issue full refund.
Ticket exchange fee is 20 USD for electronic tickets. If price of new tickets is higher, you will also have to pay the price difference. Ticket exchange request has to be submitted no less that 3 business days before the trip.
Please, be advised that price depends on the season and to check the prices we need to know your departure date.
1st class is a 2-berth compartment and 2nd class is a 4-berth compartment. 2nd class in Europe international trains is a 3-berth compartment.
Tickets with meals are available on almost all trains. But tickets with and without meals have different prices. If you require meals, you need to book these tickets specifically.
Moscow time is indicated for all stations located in the territory of the Russian Federation, the local time - for stations outside the Russian Federation.
According to the Russian Railroads policy, if you want to travel in private cabin, you should buy all 4 tickets.
According to the Russian Railroads policy, an adult passenger may be accompanied only by one infant (0-4) without a seat. If one adult is accompanied by more than one infant, only one infant will travel for free and the others will be offered a 30% discount and will be given a seat. Children of 5-9 years are offered a 30% discount and are given a seat. Child policy on international routes may differ. Please, contact us for details.
Only a few trains have showers in the cabin. These cabins are called "Deluxe", Luxury or VIP cabins. Please, specify in the comments that you need these facilities and your order manager will check availability and prices.
The Russian Railroads do not offer any flexible tickets with stopovers. If you would like to make stopovers during your trip, you must buy tickets for each leg of your trip.
Both tickets are electronic and you will receive them by email. E-tickets are tickets on trains on which electronic registration is available. You don't need to exchange them to paper tickets on the train station. You need to print out the e-ticket and show it with your passport to the conductor when you board the train. Semi e-tickets are available only on trains within Russia on which electronic registration is not available. You must exchange them to paper tickets on the train station.
Many trains within Russia have at least one carriage with gender sensitive compartments. You may travel in a female/male compartments if tickets are available. NOTE: several trains to Europe have only gender-sensitive compartments. Mixed compartments are not available.
Yes, you will need to obtain a Belorussian or Mongolian transit visa. Please contact the Consulate to inquire about the requirements on how to receive the visa.
Passengers are allowed to transport pets in the 2nd and 3rd class carriages and sitting carriages of long-distance trains belonging to JSC "Federal Passenger Company" (subsidiary of JSC "Russian Railways") and operating on the territory of Russian Federation. Animals must be transported in special containers (boxes, baskets) of certain size: sum of three dimensions shouldn't exceed 180 cm. Container should be placed in the space reserved for hand luggage inside the cabin. Besides permitted hand luggage (36 kg) passenger can carry a maximum of two animals occupying no more than one luggage space. Animal owners must have appropriate veterinary documents and comply with the order and cleanliness in the carriage. Transportation fee for animals is charged separately, amount depends on the route length. For the moment tickets of these classes are sold only in ticket-offices located at train stations. Guide-dogs can be transported in all types of carriages free of charge.
Join us on Facebook
If you are a Facebook user, we invite you to become a fan of our company on Facebook and read Russian news and travel stories. On this page, you can also learn more about our tours, get special offers and read reviews from our past customers. To become a fan, click here.
We also just launched our own Russian Travel, Culture and Literature Club on Facebook. The club was created to be a place for everyone with an interest in Russia to get to know each other and share experiences, stories, pictures and advice. Here you will also learn about interesting events taking place in Russia, lectures on Russian culture, Russian language lessons with native speakers and more. To join our club, please follow this link.