Hi Elena,

Please feel free to post this to your website and to share this with my tour guides in Moscow and St. Petersburg.

I just wanted to email you to thank Express to Russia for the outstanding tour your company put together for me recently. I had a wonderful time and have nothing but positive things to say about the experience.

First and foremost, I was blessed with incredible tour guides for both cities. They both had an amazing command of English and were both warm and easy to get along with. Their knowledge of the cities was also amazing, as evidenced by me commenting to my St. Petersburg tour guide once that it seemed like she could tell me something about every building we passed by. She was able to talk history, architecture, art, and a wide variety of other subjects. In both cities, I felt immersed by their knowledge, which added immeasurable value to the experience.

I had no problems at all with the various occasions I was being picked up. Everything worked like clockwork and the drivers were always very polite. The fact that you gave me such a detailed itinerary before the trip made things a lot easier for me.

Both hotels were also very nice and clean.

I especially appreciated the flexibility that was shown when my flight into Moscow arrived several hours late. I had thought the tour for that afternoon would be cancelled, but my tour guide simply shuffled the itinerary around, with the result that I was not short-changed at all.

My only suggestion would be to add an excursion to your St. Petersburg tour specifically designed for the Siege of Leningrad. When I asked, my tour guide stopped us by the monument to the Siege that is located on the drive to the Summer Palace. However, it would make for a good excursion to include a visit to the memorial, to the museum, and to the mass grave at Piskarevo Park (plus other sites). Many Americans are familiar with the Siege, so I´m willing to bet that such an excursion would be popular.

Thanks again! I´ve already told people I know to contact me if they ever want to visit Russia because I´ll set them up with your tour company.

Sincerely,

Andrew DeKever
West Point, NY

Dear Elena:

Thank you for all the arrangements and good advice for my recent trip to Russia. Your driver, Victor, was perfect: he gave me a tour of the route from the airport and even taught me some Russian words. The hotel Nevesky was just right for me, a single. The staff couldn´t have been more friendly and helpful right up to my leaving; by then we were up to hugs for goodbyes! (We overcame the language problem with much laughter.) Not a fancy place, but more than adequate and the ladies made me feel very comfortable. I would recommend it to anyone! I loved Russia and hope that I can make the trip again...

HAPPY HOLIDAYS!

Best regards.
Helen

Hello Elena! So very sorry this thank you is soo late but i wanted to thank you and your very fine organization for a truly wonderful trip! Everything went just fine and no problems at all! All members of our trip had a great time!We also wanted to thank you for providing us our truly great driver Nikoli Dimitrov! He was not so much our driver,but he was a true member of our party! He was GREAT!! We look forward to booking our trip to MAKS 2009 with your firm , and wish to have our new friend Nikoli as our driver.Many thanks to you all and wishing you the best for the new year.Thank you again Elena! I will write again in ´09. Mark

Dear Elena
We both want to thank you for arranging our wonderful holiday. St
Petersburg is a beautiful city with so many lovely buildings and places of
interest. It was all made so much more intresting by our two wonderful
guides, Oksana and Albina, their command of English was excellent and their
knowledge incredible and they were both so willing to help us with whatever
questions we posed.Without them we would never have got so much from our
visit.
The guide at Novgorod again spoke very good English and was very
informative.
Our driver, Vasilly, was also excellent, driving us with great
care and always there when we needed him and also very willing to help us.
The same can be said of all the staff we met at the hotel who were
all very pleasant and did their best to make our stay a happy one.
We both feel we have learnt a lot and thoroughly enjoyed our
holiday and we would love to go back to see more.
thank you again
Sue

Dear Marina, now we are in Paris.We want to thank you for all that you did for our nice trip. Irina and Tanya [the guide in St. Petersburg] were specially nice and efficient. The taxi drivers were on time always.
Thank you again for your help.
Sonia Echeverri

Dear Nastya,

just a few lines now that we are back to work, after some days spent in Berlin. I have to tell you that we found Fontanka 38 really nice. The first poor impression about the entrance and the stairs disappeared soon, just after crossing the door (I know itґs not in your hand, but the aspect of the stairs is a bit frightening for western tourists!). But once there, we appreciated the simple and functional Ikea style, not very different from what we have at home. The appartment was clean and comfortable, and we were really at ease. Besides, your services proved to be accurate, with transfers to airport on time and english speaking drivers.

So, congratulations for your job, we spend five lovely days in yor city, and I will recommend you if I have the opportunity.

Best regards!

Marina.I wanted to write as soon as we returned, but I was back to work almost immediately.
My daughter and I had a great time in both places, Moscow and St Petersburg.
First, the schedule was followed right on time by the very professional guides and drivers, which was very important to me, since I value punctuality and to keep up with the schedule when I travel.
The guides (two ladies called Lena in Moscow and Anna in St Petersburg) spoke perfect English which I complimented all the time (we live in the US, but English is not my first language).
They were very knowledgeable and answered all the questions we had about history and culture, aside of the descriptions of the places we visited.
I thanked them personally, but I wanted to let you know that they add to making the trip enjoyable.
The hotels were well located, the Cosmos hotel in Moscow is right across a metro station, which we used without problems. People gave us indications about maps and subway just by hand signs in different places, since they did not speak English, neither us Russian.
My favorite hotel was the Pushka Inn in St Petersburg because of the charming building, the location and the attention of the staff. Also, breakfast at the Pushka Inn was excellent.
The tour of the Kremlin and the Tretyakovsky State Gallery were my favorites in Moscow. As per the city of St Petersburg and all the places we visited there exceeded our expectations.
I highly recommend your organization to any traveler; please feel free to add any of these comments to your website.
Thanks again, Graciela

Marina, I am home and wanted to send you a special thank you for a well organized trip. I enjoyed my trip to Russia and the Ukraine. All the hotels were very good 3 star hotels. In fact, July 4th was USA National Day and the Lybid hotel gave me a bottle of champaign and a fruit basket. This was a surprise and very much appreciated. All the transfers were on time and cordial. All the tour guides were friendly and knowledgeable and the tours were helpful. The tours provided me with an orientation of the city on arrival before I travelled around independently. Suzdahl was a particularly charming town and very memorable. St Petersburg was very European and the Hermitage and Petrovets/ Peterhof was to be remembered. Moscow was a much more interesting city than I expected. The Kremlin was unforgetable and the excellent metro system made it easy to move around the city. Kiev was also interesting. The Caves Monastery was very unique and Independence Square was bubbling with activity. The 4 berth overnight train rides were comfortable and thanks for the lower berths. I had not thought of the sleeping locations. Every train departed and arrived on time. I had also been warned by everyone before leaving that St P and Moscow might be dangerous for non-whites. While I believe every big city has its dangers, I did not find a single incident dangerous nor did I experience any racism. In fact, on a few ocassions I was lost and even though there may have been a language barrier, helpful Russians pointed me in the right direction.
Thank you again for a job well done. I will recommend to my local agent that they consider Express to Russia and yourself as an agent for Russia land tours.
Spassibo

Thank you for arranging the apartment and transfers in St. Petersburg. Everything was wonderful and we enjoyed the apartment very much. I will recommend you to my friends who travel to St. Petersburg.

Dear Nastya,

Now that we are back home, though feeling rather ґhung overґ with the excitements of our visit to your extraordinary city as well as to Moscow, we are writing to thank you for your many kindnesses and your attentiveness to our comfort and convenience during our visit. You have a most impressive organisation which, we are sure, is enhanced in its work by the unwearying commitment of you and your colleagues.

By the way, if you know of anyone who might be interested to explore a gap in the shuttle bus market, we think there must be an opportunity in ferrying visitors between Pulkovo I and Pulkovo II. A fare of 100 Rbl each way would probably not be unreasonable when taxi drivers ask (but in out case did not get) 1000 or 1500! It would be much easier than having to take the 39 coach towards the city and getting off and crossing the road to catch the 13 shuttle on its last stop before turning into Pulkovo II (even though that method is even cheaper)!

Our kindest regards to you and your cooleagues who assisted us,

With best wishes,

Valerie and Gordon Read

I just wanted to send an email thanking you and everyone we met while in Russia for a wonderful holiday! My friend Shea and I had a fantastic time all round... everyone was so friendly and the service was excellent, particularly from you all at the Northern Lights, our guide Eugeny (wonderful!) and driver Michael (so courteous!) in St Petersburg.
The staff at the Bega Hotel in Moscow were also extremely helpful, as was our guide, Liana. All in all an amazing experience. I have highly recommended going to Russia to everyone since I´ve returned to the UK and I would point anyone in the direction of Express To Russia for the excellent service and care we received.
Many thanks again and keep up the good work!

Thanks very much for sending your newsletter. I was very pleased with your services last summer when I went to St Petersburg and i may envisage to come back next year. If so no doubt i will contact you.

In the meantime, i wish you all a very happy new year.

Best regards

Margareth Thorion

Dear City reality team member ;

I travel moscow and st. Petersburg with your organization at
2005.Really it was wanderfull.Again thank you very much your kind
approcah and discipline.I always advise to my friends your firm If
they want to visit Russia.
Also I wish you happy new year. Best regards, YUKSEL.OZBEK

Holiday greetings from Texas!
I just got the newsletter and feel a bit homesick. That is probably a bit
weird, since I am not Russian, but only visited this past summer.
My friend Ludmila Pospelova and I had an amazing 3 weeks in Russia and I
long to return. She gave me a calendar with pictures of Moscow on it and I
have it hanging in my office.
City Realty made our visit so easy and comfortable. Of course, traveling
with Ludmila was a dream come true. She was at the ready to answer
questions and translate.
I wanted to ´fit in´ and not look like a tourist. Apparently I succeeded
since many folks asked me directions or just spoke to me in Russian.
Ludmila jumped right in, thank goodness.
Russia is just gorgeous and I hope I will be lucky enough to return. So
much to see and do. I found the people warm and friendly, the food
delicious, and adventures around every corner.
I wish you health and happiness in the New Year,
jsm

Dear Marina,
Thank you to you and Elena and the rest of the staff for making our vacation so special. Everything went without a hitch, and the tour guides we had were great. Our guide in Moscow, Liana, was very knowledgeable about both the Kremlin and Russian art. Our guide in St.
Petersburg, Anastasia, was fantastic. She went above and beyond any duties, and she was very knowledgeable about all the places we visited.
She was very tolerant of our 7 year-old, and she was interesting, and warm and kind. She was a very good fit with our family. We would highly recommend your travel agency and guides to anyone traveling to Russia. Thank you and good job!

Marina, I wish I could have come by to thank you in person in St. Petersburg, but Yana said your offices were closed.. The trip was just fantastic ! Every thing went well for us. We have so many great stories and pictures to share with our friends back home. If you ever need references for anyone, please feel free to send them my email. Lena and Yana were both great guides !

Hello, I wanted to contact Best Hotels and let you know how incredibly wonderful our tour guide, Lena, was for the KGB Tour. Her knowledge and enthusiasm were beyond any of our expectations. It was by far the most informative, intriguing and memorable part of our trip around the world. We wanted to make sure that you knew how incredibly pleased we were with Lena and her tour. Also, I wanted to let you know how pleased we were with Best Hotels and Express to Russia. Every part of the trip that we planned with you went perfectly - all the transfers, the hotels, trains and tours. I will definitely recommend your company to anyone I know that is planning a trip to Russia. Thank you so much for your service and for making the Russian part of our trip go so smoothly.

Dear Marina,

My family and I thank you for your good assistance and services in regard to our recent trip to Russia. You provided everything we needed for a safe and very satisfactory experience during our trip. Everything we requested, you provided, and your service personnel were excellent.

While it is hard to single out any one person from such an excellent group of drivers, tour guides and travel assistants, because they were all very professional and very helpful to strangers such as us, we would particularly like to thank Anastasia, our guide in St. Petersburg for the last two days. She does an excellent job, is very professional, has patience and humor, and could not have been more helpful or informative. She has a great future in the growing business of tourism, but would do well anywhere and in any public position. Her intellect and communication skills will carry here far.

All your people exceeded our expectations and we want to again thank them, and you, for your assistance. You made our trip comfortable and enjoyable and educational and took the stress out of the little things that so often create problems.

Hei/Hi Mariya,

Sorry for being a little bit late giving feedback from our great journey! We just needed some time to digest all the impressions and editing the pictures.
Everything worked out really well to our satisfaction! You and your partners have done a great job. All transfers drivers were waiting for us and waiving the banners! We got all train tickets and hotel vouchersas promised.

Moscow was beautiful and hot, Baikal was exiting and cool (only 2 of us went swimming before we new the temperature was only 6C :-).

The trains were very comfortable with good service and restaurant cars (except train #364 which did not have any restaurant). Hopefully the Russian custom control also will speed up their check procedures soon so the boarder crossing does not last for 7 hours any more (since Naushki was not a very exiting city...)

Mongolia also met our expectations and the ger camp was very comfortable (may be too well organised eliminating some of the challenges expected, and they did not serve us airag, the fermented horse milk beverage).

Beijing was even more commercial and well organised than we had expected, but gave us the tourist traps and shopping which we needed after 15 days on the way!

I have enclosed some snapshots from the tour.

Than you again!

Dear Marina,
We would like to say thankyou for your help in organising our fantastic holiday in Russia. We had a wonderful time and were very happy with both hotels, especially the petro palace who upgraded us to their "apartment" which was amazing. - the biggest bath I have ever seen and a built in coffee maker, my husband wants one for our house now!
Everything worked out perfectly and I will recommend Express to Russia if I can persuade any of my friends to holiday in Russia.
We tried to visit you in St Petersburg to say thankyou in person, but we were told you worked in a different office which we couldn´t find.
Thank you again, and if you ever need any advice on holidaying in Scotland feel free to get in touch.
Lisa

Dear Marina,
Thank you for everything that you did. We had an absolutely wonderful time. So good in fact that I have passed on your name to other people who plan to visit Russia. A number of South Africans and American. Your tours and tour guides are the best! We are already talking about all that we missed and thinking of taking in Kiev next time.
Thanks once again.

Hi Alisa,

We just returned to America. Our days with Anna were great. Thank you for a great experience in St. Petersburg...and relay our appreciation to Anna and our driver.

Alisa,

I just wanted to thank you for all the hard work you´ve put in helping us organize our trip. Everything was wonderful and you were a big part of it.

I would highly recommend your services to anyone who´s going to Russia in the near future!!!!

Hi,
I have just come back from my trip to Saint Petersburg and I have seen the roses and chocolates that you delivered to Natalia and I just wanted to say a big thank you as they looked wonderful.

Yours sincerely

Steven Tsang

Hello Alisa:

I wanted to thank you for helping make my trip so enjoyable. Elena and the driver on my city tour were very nice and quite helpful. Albina made my trip to the Hermitage one to remember. She is very knowledgeable about the art and history and conveys her knowledge quite well. My shopping trip with Albina and Victor was a real pleasure. Victor really made an extra effort to get me where I wanted to go and make sure I got what I wanted. A very nice day spent with two very nice people.

Thank you again for helping make my trip one to remember. I have referred you to a couple of my co-workers.

Regards,
John

Dear Tanya,
First of all, we wish you a happy new year, with lots of happiness and
successes.
We would like to thank you and the whole team from City Realty for your
valuable contribution to our stay in Saint-Petersburg. The apartment was
fine, visa registration efficient, and handling of keys very easy. We will
recommend your services to people interested in travelling to Russia.
Best regards,
Arnaud

Dear Masha!
Excellent service. Iґve got my tickets very quickly.
Thank you
Rich

Hi Masha, I just wanted to thank you for organizing such a great trip for us. Our guide Anna was great, smart and very educated on all topics, fantastic to have around! The hotel was very confortable, Georg the driver was efficient and so typically russian, I think... If one little detail could have been better it is to combine both excursions out of St Petersburg the same day since most of the road is the same. But trully I will recommend your organisation to friends and relative that may want to come and visit St Petersburg. Thank you for your great job and your follow-up. Francoise

Hello Alisa, Hello Dasha

We came back three weeks ago and had to attend to lots of chores that are now all under control.
Please accept biiig thanks from Mr. Sims, my husband Dan and myself .
Your organization of our visit to your beautiful country was impeccable. We felt well-taken care off and very special!
We loved all the tour guides you have allocated to us - but Elena Vinogradova in Moscow, a wonderful human being who was closer to our "age" and far more experienced a guide - was our favorite! We shall certainly recommend your agency and Elena Vinogradova as a guide - to anyone that we know wants to visit Russia.
Young Anna and especially Elena Kaschevskaya made our stay in St.
Petersburg a very, very enjoyable affair. They were efficient, knowledgeable, extremely helpful, kind and personable young ladies.
We fell in love with the driver Sasha in St. Petersburg! What a character! We even christened him with two more "informal" names:
"The formula 1 driver Sasha" or on occasion: "a Kamikaze driver Sasha"!
:-)))) Still, Sasha got us where we were going in the shortest period of time through the heaviest road traffic with admirable driving skills and without the scratch - on the car or the passengers! :-)))) [this is supposed to be a "smiley face"]
We did have a slightly disturbing experience when Mr. Sims was pick- pocketed in St, Petersburg´s underground, but he managed to cancel his credit cards before the big damage could be done and soon got back on his feet. After that incident however, he was not willing try the underground transport again.
Well, I guess this says it all Alisa. Ah, yes, I hope Elena Kaschevskaya mentioned to you that my husband wanted to bring you a bunch of flowers as a way of thank you for taking such good care of us.
We are so sorry that we never had enough time left in St. Petersburg after the guides would return us back to the hotel - to make it to your office before closing time.
So here is a picture I took of the of flowers we wanted to buy for you...
Thanks again for everything and....KEEP UP A GOOD WORK.

Kind regards
Sonja Myers

I must admit going to Russia was a big deal for me. I didn´t speak the language and had no idea what I was getting into. I cannot tell you how happy I was to use your company to find me places to stay, interpreters, flight tickets, cell phone use and the list goes on and on. People were very friendly in your office and my visa was worked out very quickly. I have told my friends if they ever want to go, please call City Realty. By the way, our friend Vladimir was indispensable for me.
Yours truly, John Cantin, Canada

Dear Alisa;
Realy it was very nice holiday. Like a dream. Thank you very much for your help during this trip. Everything was perfect. If anybody wants to came Russia from Turkey I will advise City realty.

Andrei,
Many thanks. I would like to say that I have been very impressed by your prompt service and customer care. I will be recommending your service to my family and friends.

Paul,

During my visit with my family to Russia this month, I stayed in City Realty apartments at both St Petersburg and Moscow.
Right from booking the apartment on internet, to checking in /out of the apartment was very smooth and hassle free.
While in Russia all my queries were answered promptly .
I would like to thank your team Tanaya, Dasha and Maria for their courteous service.
I would definitely recommend City Realty to any of my friends visiting Russia.

Thanks

Raju

Myself and my friend Kevin Foy stayed in the Ermitage until Sunday the 22nd of August.I just wanted to drop a note to you to thank you for being so professional and kind to us. We will certainly recommend the Ermitage to our friends!

Dear Elena
We have just arrived home from our holiday, having spent a week in Finland after we left St Petersburg. This is just a quick email to thank you and your colleagues for all your help with our arrangements. It all went very smoothly.
We loved St Petersburg and will definitely come back for a longer stay at some point in the future.

Best wishes
Kate Heyman-Carreno and Antonino Palumbo

Hello Victoria,
We donґt know if you remember us but we hired the apartment, Moika 28, in July/August. We just want to say thank you because our visit to Russia was a trip we will never forget! The city was great and the apartment was beautiful. We will recommend city realty to all our friends and relatives because we had such a good time in Saint Petersburg with city realty.
Thank you again and maybe we will see you once again!
bye-bye
Paul van Urk
and Siert Peters, Frank Versteegen, Guus Zwitser, Joep Sins, Lars Berg
from the Netherlands, Europe

Hi Victoria,

Myself and my 2 friends had a wonderful time in St Petersburg - thank you very much for organising our appartment and your friendly manner - if we decide to visit St Petersburg again we will be sure to contact City Realty again.

All the best!

Regards,
Michael

Dear Elena,
I am writing to thank you for organising the excellent hotel Admiral for us in St Petersburg. The room, bathroom etc were very nice and the ladies in charge were extremely kind, friendly and helpful.
Also the tour of the Hermitage on July 5th with Anna Lapteva was the highlight of our time in St Petersburg. This most beautiful and highly educated young woman gave us three (my husband, daughter and me) a personalised tour of the beautiful treasures in the Hermitage and taught us a lot about the development of Modern European art over the centuries. Her high level of knowledge and her charming manner was very very impressive. Please pass on our appreciation to Ms Anna Lapteva if possible!
Thank you again! Yours sincerely Mara McKenzie

Hi Alisa!!

Thank you so much for your help!!! We had a great time with Julia!!!
We appreciate all you did!!! Our time in St. Petersburg will NEVER be forgotten!!! My father still talks about it and I´m sure he will for a long time!!! Julia did an incredible job as well as Alexi the driver. I know none of this could have been done without you so please accept our sincere thanks. If there is anything we can do for you... please let me know!

Again - thank you so much!!!!!

Hello Elena!!
Just wanted to say hi and thank you!!
Everything was perfect as you arranged it. The driver was at the airport, the hotel was ready, no problem, and thanks to you. It was wonderful doing business with you, and will be a returning customer later this year.
thanks, again,
Ernie Mendez

Dear Elena,
We enjoyed our stay in Saint-Petersbourg. The Filippov hotel is very nice.
Thank you very much.
Best regards

I would have sent you a message anyway to say thank you very much for all the help you gave us in organising our visit to St Petersburg. We are now safely returned.
Everything was wonderful. The staff at the hotel at Vladimirsky III were friendly and helpful. The hotel itself was perfect, all that was needed, with a great location for seeing everything. When we needed a big bar and excellent jazz music, we popped into the ground floor of the Radisson, on the next corner!
The Bliny restaurant around another corner was good too. Being able to walk to all the places we wished to see was also helpful in getting a sense of the city.
We were especially happy to be very close to the Ackhmatova Museum. We came because of the Mannerheim Exhibition, at the General Staff Building, saw the ballet Don Quixote at the Mariinsky, visited especially the Dutch masters at the Hermitage, and the magnificient Russian Museum; and took a boat trip out onto the river!
The taxi met us exactly at the airport, and was helpful in making sure we reached the destination, which is not simple, with the hotel up the stair case.
I would strongly recommend your services to anyone else contemplating a visit to the city, and we thank you very much indeed.

Many thanks for all your help in making our stay in St. Petersburg such a wonderful experience for my family. The apartment was lovely, centrally located, and very reasonably priced. Loved the high ceilings and big windows. The location could not be better. My father has a pacemaker and he walks very slowly, but he had not trouble making it to the Hermitage, St. Isaac´s and the Assumption on foot. There was a 24-hr market around the corner, and a lovely pastry shop a block away. The price was better than a hotel, or any of the other apartment rentals I checked. This was my third trip to St. Pete with my wife and son. The two previous times we had stayed at a friend´s house. This was our first time with you and I did not want anything to go wrong as my parents, who are in their mid-70s, were joining us this time. I appreciated Dasha´s quick and reassuring responses throughtout, as well as Natasha´s help and professionalism. Also, I am very glad we took advantage of the transfers to and from the apartment. The driver was punctual, reliable and corteous. In short, my parents are walking on air after their first visit to St. Petersburg. It is a wonderful city, but you really helped make our stay truly enjoyable for the whole family.
Many thanks to you.
Francisco Gonzalez

Dear Anna, We are back home in Bangalore after a very nice hoilidays in Moscow & St.p´burg. Thanks a lot once again for the excellent arrangements. R. Krishnamurthy

nous avons passe un excellent voyage !
hotel tres bien et les transfers aussi.
la ville est merveilleuse....
merci encore pour vos services.

Dear Anna,
We have arrived back in Pretoria and I am back at my desk. We were initially a bit apprehensive about setting up our tour on the internet, so I thought to let you know that we were very happy with every aspect of the service you provided. The bookings, accommodations, transfers, rail trip and car/driver were all excellent. Many thanks. Regards
Graham

Our whole family had a great time in St. Petersburg, and you company’s help was a big part of that. They were always kind and helpful and arranged for all kinds of things, from a great babysitter to advice on nearby stores. The city is so stunning, and being able to stay right in the heart of things walking distance to all the sights made our trip much more enjoyable than others we know who stayed farther out and didn´t have the kind of help that you offer. We also highly recommend that anyone going buy the Knopf Map Guide before coming, it helps you to understand where the apartments are as well as the many other amenities and aspects of the city.
Lizzie, David & Havivah Saltz.

Hello Anna,
A brief & belated note to thank you for all the effort you put in to making our holiday fantastic – we really enjoyed ourselves!
The accommodations were excellent and all the transfers worked really well. So thanks again and I hope many more people use your service!
Kind regards.

I want to thank you at this time for the wonderful service that I have received. It is my intention to return to Europe in March and at that time I will use your company to go to St. Petersburg once again.
Regards Ray

Hello Anna,
Thank you so much for all your efforts to deliver the flowers at the changed date and at so late a time, I appreciated it. I would also like to thank you for such an excellent service and I will am sure I will use this service again, and others. I also found all the info on the website regarding all the services offered very informative and will hopefully use them when I eventually visit St. Petersburg. At that time, I will need accommodation, holiday visa, etc. Thank you again for the excellent service, I have been told the flowers are very beautiful and look forward to seeing the pictures as soon as you have them.
Regards, John

We were pleasantly surprised with our accommodation in St. Petersburg, because we had been late in booking for a popular Russian holiday weekend and expectations were low. The apartment was clean, comfortable and conveniently located so we could walk to the tourist highlights and great restaurants. Victor and Anna were very gracious hosts and I certainly intend to contact you again when I want accommodation in St. Petersburg.

Dear Maya,
Many thanks for once again your swift response and the professional standards that you operate to; it is truly appreciated. I will have to make sure that when I am in Russia next that I buy you a drink for keeping romance alive between Natasha and myself
Best wishes and thanks again Chris

Dear Maya,

I`d like you to thank you for your excellent hospitality and services provided during my wife and her guests visit to St.Pete. Starting from meeting late at night on time I heard that everything was perfect; the central location, european fit out, clean, tidy, economic. This was her third visit and the best accomodation services taken among all. Others like beverages, city maps, etc were a bonus. You will definetely be the first that I will remember in my next St Pete visit.
Regards,
Deha

Our experience has been very positive. As newcomers to St. Petersburg, your company helped us find accommodations in an ideal location overlooking the Neva River. We are grateful for the efficient service. You facilitated communication between us and the Russians. We were very pleased with your assistance and would not hesitate to use your services next time.

Dear Paul and the rest of the team,

I wanted to write to you to express my appreciation for the way we were treated.

Firstly, the accommodations were excellent and very reasonably priced for its location in St Petersburg. It was my parents´ first trip to Russia, so having somewhere so central, comfortable, and within walking distance of all the great sites was ideal.

We especially appreciated the guided tour that you organised for us at very short notice - the interpreter and guide was absolutley brilliant. We felt that you made a special effort us to organise this, and that the service was very personal and helpful.

Working with you over e-mail to organise the booking was also very straightforward - you were always very quick, helpful and courteous, and I felt that things were being done confidentially. It was interesting to have the details and correspondence all recorded on a secure site.

Although I speak some Russian, having people who speak very fluent english is obviously very reassuring for others like my parents who would struggle to communicate generally in Russia. I hope that I can come to St Petes again to enjoy your services once more.
Best wishes to all of you.

Nikki

Dear Katya,
I wanted to thank you and the rest of your team for a truly wonderful trip to St. Petersburg. But especially you, because of your patience and willingness to work with me to make my second (but not last!) visit to Russia truly great. Tell Paul I said hi. Thanks again and I will of course be using your services again when Nina and I come back to St. Petes (as a married couple of course!).

Sincerely, Jeff McDaniel

Dear Katya,
Once again thank you for organizing the apartment for us in St Petersburg. The service from your office (and via the website) was friendly, efficient and helpful. Our apartment (Moika 28) was delightful to stay in for the week. It was very clean when we arrived and had plenty of room for two couples.
The location was fantastic.
Kind Regards
Ben

My time in Spb was made so easy by your company. You saved me money, frustration and time. The lodging was very comfortable and central, but the customer service is what really sets you apart - nothing is too much trouble, you re-assured and supported me, and offer great value for money. Iґve already booked my time with you next year. Thats a 100%
recommendation.

Dear Anna, Paul and Co,
Just to say how much we enjoyed our stay in St Petersburg thanks to you all. The possibility of renting apartments when we go to St Pete´s is excellent and you sorted out all issues very well.
Cooks Restaurant was great by the way - so thanks for the recommendation. See you soon and if we can be of any assistance to you in Moscow just let us know,
Kind regards,
Peter & Vanessa & Family

I have spent my last summer in St. Petersburg and I stayed with you on 2 different flats. Everything was perfect, from the transfer from airport up until the end of my holiday. Thanks for the professional people and perfect service.
Daniele

Dear Paul and Anna,

I would like to thank you for the excellent accommodations and service. The information on the website and efficient email communication allowed making the right choice and facilitated the travel arrangements. My friends and I enjoyed very much staying in a clean and spacious apartment in the heart of St.-Petersburg, two steps away from the major attractions, and at a fraction of the cost of the nearby hotels. I am very glad to have chosen your business, I will use it again, and I will certainly recommend it to anyone I know. Please, keep up with the good work.
Best regards,
Alexander

My family of 5 spent 3 glorious days in St Pete. We stayed in a 2 bedroom apartment rented to us by your company. You picked us up at the train station, took us to this apartment that had a great location in the center of the city. The apartment was very clean, comfortable and spacious. It was kept clean by a local maid.
I would highly recommend your services for their value and location.
Thanks again,
Percy P Batlivala & Family

Dear Paul
Your team is friendly and competent and you could not do enough for us when we visited Russia in June 2004. The flats we rented were spacious and reasonably priced and situated centrally. The Russians, not unlike the Scots, are dour but proud of their fascinating country and generally helpful.

Moscow may only require a few days, but St. Petersberg demands a full week and is best seen on foot. Make sure to have tea at the Astoria hotel -Hitler could not!
Alan Anderson

To Paul and the staff,

I wanted to thank you very much for your help in my recent visit to St. Petersburg. I visited the city from November 2 through November 13, 2004. Every step of the way, from initially looking at apartments online, to booking the apartment, to follow up emails, to actually getting the transfer to the apartment was handled not only professionally but personally. It is a nice touch that you provided a personal contact at your office that I could reach at almost anytime of the day. Her name, of course, was Katya. She was a delight to work with. She handled all of the arrangements with patience and grace.

I have visited Russia before, but never St. Petersburg and had some concerns about using an apartment versus a hotel. Utilizing an apartment instead of a hotel room was not only a savings in money, but was so much more comfortable as well. The apartment was very clean, warm and fully equipped from a satellite television, to bath towels, to pots and pans for the kitchen. Having a cleaning lady stop by every few days was a nice touch.

I am a business owner myself and I know how it can be tough some times to always put your best face forward to clients. But I stopped into the office several times and the staff was always eager to answer any questions and help me with anything. There was one time I remember I had to stop into the office and Paul was the only one there as it was a holiday weekend.
He took the time to help me and my fiance out and even hailed a cab in the pouring rain. It is touches like this that make your company great and I see only a bright future for you.

I definitely will recommend your company to anyone who asks and will be utilizing your service in the near future for an apartment in Moscow next year. When my future wife and I come back to St. Petersburg (hopefully very soon), of course, you will receive a call from us.

Thank you again for all your help and wonderful service. I wish you a happy new year and continued success.
Respectfully yours,

Jeffrey
P.S. Hi Katya!!

Paul,

Having made several trips to Russia in the past few years, the idea of spending another two weeks in small, expensive hotel rooms was not exciting me. The opportunity to rent an apartment had some real advantages. The service from your company were precise, timely and without problems. Your people were courteous and helpful and the apartments met my expectations 100%. I will certainly have no hesitation in using your services again and recommending them to my friends and business colleagues.
Nick

I am a German Expatriate working in Saratov, Russia. I use my vacation to get to know the country. For a four day trip to St. Petersburg with my parents who flew in from Germany, I made a reservation with your company. The accomodation was right next to Nevsky Prospekt and very well equipped and very clean. You also organized tours for us to Tsarskoje Selo and Pavlovsk on the first day and Peterhof on our second day. You picked us up in a very comfortable Van and while riding to the sightseeings the guide gave us lots of information about the history, present and future of St. Petersburg. So additionally we also got a St. Petersburg sightseeing tour! The palaces in Tsarskoje Selo and Peterhof are usually very crowded. Lots of tourists were waiting at the entrance but thanks to you we were in there in a minute. The guide was also experienced in those places and gave us useful informations and hints. To sum it up, we really enjoyed St. Petersburg and the tours. My parents were very enthusiastic about St. Petersburg and promised to come back next year! Thank you, that our trip to St. Petersburg is still very vivid and pleasant in our mind.
Best regards,

Andrea Friedel

Dear Paul,
We so very much enjoyed our stay in St Petersburg. For me especially it has been a long held ambition to come to Russia, and now I will certainly return. I was impressed by the spaciousness and quality of your lovely accommodations, it was so central and yet so peaceful. I love the fact that the building was old and original and maintained this impression, balcony and big windows, while being so modern and comfortable inside. Everything we needed was provided. You and your staff were so helpful to us. I have traveled a lot including Prague and Venice, both noted for their beauty, but for me St Petersburg itself is by far the most unique and beautfull city.

Hi Paul,
Martin and Elena here from New Zealand. Sorry I didn´t get back to you sooner but I have been a little busy at work and also entertaining my wifes sister who has come over from Russia for my wifes graduation from university. We had a wonderful stay in one of your St Petersburg apartments during the Russian summer. The lodgings were imaculate, modern, clean and tidy and just around the corner from Nevsky Prospect. I have been to Russia on many occasions and the apartment "beat the hell" out of some hotels I have stayed at in Moscow. Needless to say, if I was coming back to St Petersbug again I would certainly stay in one of your apartments and I have no hesitation in recommending them to future visitors to your city.

However. The biggest service your company did for us was to arrange the invitation which every private visitor to Russia has to have in order to get a visa. This service was invalueable and I have twice recommended you to fellow New Zealand travelers to Russia who used this service and one of them leaves for Russia in two days. For those unfamiliar with the invitation from OVIR, believe me when I say it is a nightmare of red tape and Russian bureaucratic nonsense and it usually takes my sister in law months to arrange after hours of standing in the famous Russian queue for documents. But, with your service, all I did was give you my details and 25 days later my invitation arrived.

Once again. Thanks very much and my next invitation will certainly be arranged through your company.
kind regards, Martin and Elena.

PS. Many thanks to Ira who always kept us informed via email of what was happening prior to our arrival in St Petersburg.

Dear All,
I am very pleased with your service in Saint Petersburg. The apartment that you rented to me, located at Dumskaya 5, was an excellent place. There were all the necessary things to live with comfort and the whole apartment was new, operative and clean. The apartment is in a building located near the most important places in the city.

Visa support is another good service of your company. I could get my visa without any trouble, easily and quickly. Later, your stamp in it was enough to leave Russia.

Your staff, in Saint Petersburg, is efficient, kind and affable. I have to write specially about Anna. She was always ready to help us in everything, from the beginning to the end of our stay in Saint Petersburg. She solves everything and she never loses her smile. She is an authentic professional. In her, you have an excellent collaborator. Congratulations! I am sending now a photo of Anna, as we promised to her.

If I’ll come back to Saint Petersburg (or Kiev), you can be sure that I’ll contact your company again. Thanks for your offer; I’ll take it in account. My best wishes for the New Year 2005 to: Paul, Anna, Ira, Katya, Elya, Maya and Igor
Sincerely yours,
Humberto